Policies

Privacy Policy
We do not use the information that you give us in any way other than for shipping and order purposes. Your privacy is very important to us; we do not sell or share your information with any entity other than PayPal and Google Express for payment only. If you choose to receive our newsletter, you will receive special sale notices, coupons and Olubunmi Creations news. If you later decide that not want to receive these, you can opt out and we will unsubscribe you.

Return Policy
We pride in providing with a wonderful experience, and customer satisfaction is essential to us. If for any reason you are not happy with your purchase; handmade accessories and jewelry items may be exchanged unless the item posted says ‘no returns’. All exchanges must be made prepaid and shipped within 10 days of receipt and must be in new, unused condition.

Contact us prior to returning your purchase as exchanges will only be accepted with prior notice. There is no restocking fee on returns/exchanges. There are no returns, only exchanges are available throughout the store. Contact us when you receive your item to let us know that you will be returning your item and we will arrange an exchange (shipping is not refundable). Buyer will also pay for return shipping .All returns should be repackaged either using the original packaging or similar to protect against shipping damage. When we receive the item you returned in new and unused condition, then arrangements will be made to ship your exchange. (Please note there are no exchanges on custom made items.)

Custom Orders
We welcome and appreciate custom orders and requests. Please contact us to discuss your order and we will contact you with an estimate for time and cost to prepare your custom made art work’s completion. Full payment is required before any work can begin on a custom piece.  All custom pieces will be made in 7 – 10 business days unless otherwise noted.   All custom made items will be shipped upon full payment. No item will be sent prior to payment. If for a custom order you would like to see a prototype or sample made and sent to you, this can be done for an additional cost to cover for design time, labor, materials and shipping.

Sizing
Please be sure to send me your correct size for your custom order.

For Rings – please provide your correct ring size.

For Bracelets – please provide the size of your wrist’s circumference in order to get proper sizing for your bracelet.

If the sizing provided to me is incorrect, then I will happily re-size the item for an additional fee.

 

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